Shipping

We offer a 60-day return policy. This means you have 60 days after receiving your item to request a return. To be eligible for a return, the item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. You’ll also need your receipt or other proof of purchase. To initiate a return, please contact us attryscent. 

Please note that returns must be sent to the following address: Operating Company: Lancer Properties LLC. If your return is accepted, we will send you a return label along with instructions on how and where to send your package. Items returned to us without a prior return request cannot be accepted. If you have any questions about returns, you can contact us at any time attryscent. 

Damage and Issues Please inspect your order immediately upon receipt and contact us right away if the item is defective or damaged, or if you received the wrong item, so that we can investigate and resolve the issue. Exceptions / Non-Returnable Items Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., made-to-order or personalized items), and personal care products (e.g., cosmetics). 

We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions about a specific item. Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges The fastest way to receive the item you want is to return the item you have and place a new order once the return has been approved. 14-Day Right of Withdrawal in the European Union Notwithstanding the above, for deliveries to the European Union, you have the right to withdraw from or return your order within 14 days without giving a reason. 

The item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. You’ll also need your proof of purchase. Refunds We’ll notify you as soon as we receive and inspect your return and let you know whether the refund has been approved or not. If the refund is approved, it will be processed automatically via your original payment method within 10 business days. 

Please note that it may take some time for your bank or credit card provider to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at hello@gotryscent.co